Read the service terms and conditions for Rubbish Clearance South Kensington, including booking, payments, cancellations, liability, waste regulations and governing law in the UK.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance South Kensington provides rubbish removal and related waste collection services. By making a booking, confirming a quotation, or permitting our operatives to carry out any work, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any waste clearance, rubbish removal, bulky item collection, loading, transportation, recycling, or disposal service provided by Rubbish Clearance South Kensington.
1.2 We, us and our refer to the operator of Rubbish Clearance South Kensington providing the Service.
1.3 You and your refer to the customer ordering or receiving the Service, whether as an individual, business, landlord, tenant, managing agent, or other organisation.
1.4 Site means the property, premises, or location where the waste is to be collected.
1.5 Waste means any items, materials, rubbish or refuse that you ask us to remove as part of the Service, excluding any items we refuse under these Terms and Conditions or that are prohibited by law.
2.1 We provide a waste collection and rubbish clearance service, including loading items, transporting them from your Site, and taking them to an authorised facility for reuse, recycling, recovery or disposal, in accordance with applicable waste regulations.
2.2 The Service is provided only for lawful waste and lawful purposes. We reserve the right to decline to collect any items that we reasonably believe are hazardous, illegal, unsafe to handle, or fall outside the scope of our authorisations and licences.
2.3 Unless expressly agreed in writing, our Service does not include specialist demolition, structural work, plumbing, electrical disconnection, or deep cleaning. Any additional work requested will be subject to separate agreement and pricing.
3.1 You may request a quotation and make a booking by telephone, email, or online enquiry. We will request details of the type and approximate volume of waste, Site access, parking arrangements, and any other relevant information.
3.2 Any quotation given prior to our arrival on Site is an estimate only, based on the information you provide. The final price will be confirmed once our operatives inspect the Waste in person.
3.3 A booking is only confirmed when we issue a booking confirmation, allocate a time slot, and you accept our indicative price and these Terms and Conditions.
3.4 Time slots are provided in good faith. While we make reasonable efforts to attend within the agreed slot, attendance times are not guaranteed and may be affected by traffic, weather, delays on earlier jobs, or circumstances beyond our control.
3.5 You must ensure that a responsible person is present at the Site at the scheduled time to grant access, identify the Waste to be removed, and authorise any additional charges. If nobody is present, we may be unable to perform the Service and a wasted journey charge may apply.
4.1 You must provide safe and reasonable access to the Waste, including any required keys, fobs, gate codes, or instructions. You are responsible for obtaining any permissions or permits required for access.
4.2 You must ensure that there is suitable parking or loading space for our vehicle near the Site. Where pay-and-display or permit parking is required, you are responsible for the cost of parking or providing a valid permit.
4.3 If our vehicle receives a parking ticket or penalty directly as a result of inadequate parking arrangements or inaccurate instructions you have given, we reserve the right to charge you the full amount of the penalty plus a reasonable administration fee.
4.4 You must ensure that the Site is reasonably safe for our operatives to work. We may refuse to perform the Service or may adapt the method of work if we consider there to be a health and safety risk.
5.1 Our charges are typically based on the volume and type of Waste, weight limits, access conditions, and any additional labour or time required on Site.
5.2 Any quotation given before we attend the Site is indicative only. Once on Site, our operatives will confirm the final price before commencing work. If you do not agree with the revised price, you may decline the Service, but a call-out or wasted journey fee may apply if we have attended as booked.
5.3 Prices are exclusive of any parking charges, congestion charges, tolls or additional fees arising from Site constraints, which may be added to your final invoice.
5.4 We reserve the right to amend our standard pricing at any time. Changes will not affect bookings that have already been confirmed, unless the scope of work changes or the information originally provided was inaccurate or incomplete.
6.1 Payment is due on completion of the Service, unless alternative terms are agreed in writing in advance. We may request full or partial payment before we begin loading Waste.
6.2 We accept common payment methods including major debit and credit cards, bank transfer, or cash as communicated at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.
6.3 If you make a booking on behalf of another person or organisation, you warrant that you are authorised to do so and that you will be jointly and severally liable for all charges.
6.4 Invoices that remain unpaid after the agreed payment date may incur interest at the statutory rate permissible in the UK, along with reasonable recovery costs. We reserve the right to suspend further services until outstanding amounts are settled in full.
7.1 You may cancel or amend your booking by giving us reasonable notice. To avoid a cancellation fee, we ask for at least 24 hours notice prior to the scheduled time slot.
7.2 If you cancel less than 24 hours before the booked time, or if we are unable to perform the Service because you or your representative are not present or access is not available, we may charge a cancellation or wasted journey fee to cover our costs.
7.3 If we need to cancel or postpone your booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, staff illness, or safety concerns, we will notify you as soon as reasonably possible and offer an alternative time slot. We shall not be liable for any indirect loss arising from such changes.
8.1 You are responsible for accurately describing the Waste and informing us in advance of any items that may require special handling or are potentially hazardous.
8.2 We do not collect certain hazardous or restricted materials, including but not limited to asbestos, medical waste, clinical waste, pressurised gas cylinders, explosives, radioactive materials, and some chemical substances. If such materials are discovered on Site, we may refuse to remove them and may charge for any time already spent.
8.3 Electrical items, fridges, freezers, tyres, and certain other specific waste streams may attract additional charges due to recycling and disposal requirements.
8.4 Once the Waste has been loaded onto our vehicle and you have confirmed that the Service is complete, the Waste becomes our responsibility and will be managed in accordance with applicable waste legislation and duty of care requirements.
9.1 You must ensure that you have the authority of the owner or occupier of the Site to arrange the clearance of Waste.
9.2 You must clearly identify all items that are to be removed and, where relevant, clearly separate them from items that are to be retained. We shall not be liable for the removal of items that you failed to distinguish properly.
9.3 You must not ask our operatives to remove any items that are illegal to possess or transport, or that would cause us to breach any law or regulation.
9.4 Where you are a business customer, you must cooperate with us to ensure that all legal duties relating to commercial waste are fulfilled, including providing any necessary information about the nature and origin of the Waste.
10.1 We will exercise reasonable care and skill in providing the Service. However, you acknowledge that moving heavy or awkward items can present risks of minor damage to floors, walls, or doorways, especially where access is tight.
10.2 We will not be liable for any pre-existing damage to your property or for fair wear and tear. We may draw your attention to existing damage or difficult access before commencing work.
10.3 To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising in connection with the Service, whether in contract, tort, or otherwise.
10.4 Our total liability in respect of any claim arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by you for the specific Service giving rise to the claim.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.
11.1 We operate in accordance with applicable UK waste management legislation and any relevant codes of practice. We will only transfer Waste to appropriately licensed or authorised facilities.
11.2 Where required, we will create and retain a written description of the Waste and other documentation necessary to comply with our legal obligations.
11.3 You agree to provide any information we reasonably require about the nature, composition, and origin of the Waste so that we can comply with our duty of care and waste regulations.
11.4 We reserve the right to refuse to collect any Waste that we reasonably suspect may be hazardous, improperly described, or non-compliant with relevant laws or guidance.
12.1 We maintain public liability insurance and other insurances appropriate to our operations. Details can be made available on request.
12.2 It is your responsibility to ensure that you have adequate insurance in place for your property and belongings, and for any business interruption or consequential loss that could arise from delays or issues with the Service.
13.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible so that we have the opportunity to investigate and, where appropriate, remedy the situation.
13.2 To assist us, please provide your name, contact details, the date of the Service, and a clear description of the issue. We will review your complaint and respond within a reasonable timeframe.
13.3 Nothing in this section affects your legal rights under UK consumer law where you are a consumer customer.
14.1 We collect and process personal data only to the extent necessary to manage bookings, provide the Service, process payments, and handle enquiries and complaints.
14.2 We will handle your personal information in line with applicable UK data protection laws. We will not sell your data to third parties. We may share necessary information with our staff, subcontractors, payment providers, and insurers solely for the purposes of delivering the Service and protecting our legitimate interests.
15.1 We may update or vary these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date the revised terms are published or communicated.
15.2 For ongoing contracts or pre-booked Services, the Terms and Conditions in force at the time of booking will apply, unless both parties agree otherwise in writing.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted.
16.2 The validity and enforceability of the remaining provisions shall not be affected, and the Terms and Conditions shall continue in full force and effect.
17.1 These Terms and Conditions, and any dispute arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of the Service.
18.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us regarding the Service.
18.2 You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions.
By proceeding with a booking or allowing the Service to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
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