GDPR-compliant Privacy Policy for Rubbish Clearance South Kensington explaining what personal data we collect, why we collect it, how long we keep it, who processes it, and your rights.
Get a quoteThis Privacy Policy explains how Rubbish Clearance South Kensington collects, uses, stores and shares personal data relating to our customers in South Kensington and the surrounding area. We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and the Data Protection Act 2018.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance South Kensington in our service area, including individuals and business contacts who communicate with us, request a quote, book a collection, or otherwise use our rubbish clearance and related services.
The data controller responsible for your personal data is Rubbish Clearance South Kensington. This means we determine the purposes and means of the processing of your personal data. If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details provided on our website or on your service documentation.
We only collect personal data that is necessary for us to provide our services, manage our business, and meet our legal obligations. The types of personal data we may collect include the following.
Identification and contact details such as your name, address, email address, telephone number, and, where relevant, the name and contact details of a business contact person.
Service and booking information such as property or collection address, preferred dates and times for collection, details of the type and estimated volume of rubbish or waste to be cleared, access instructions, and any information you choose to provide about your premises that is relevant to our work.
Communication records such as emails, messages, and notes of telephone conversations, including enquiries, feedback, complaints, and other correspondence with us.
Payment and billing data such as information necessary to process payments and issue invoices, including billing address and payment confirmations. We do not store full card details when payments are processed via third-party payment providers.
Usage and technical data where applicable, such as information about how you interact with our website or digital services, including basic technical identifiers, to help us improve our services and manage security.
In some cases we may also collect photographs related to a job, for example to record the condition of an area before and after clearance or to prepare a quote. These may incidentally contain images of property or surroundings.
We collect personal data directly from you when you contact us, request a quote, make a booking, speak with us on the telephone, send an email, or meet our staff in person on site. We may collect additional data from you during the provision of services, for example if you update your contact details or amend a booking.
We may also receive limited information from third parties, for example where a letting agent, landlord, managing agent or business partner provides your contact details so that we can arrange a rubbish clearance service. In such cases, we treat this information in accordance with this Privacy Policy and take reasonable steps to ensure you are informed about our use of your data.
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we rely on one or more of the following lawful bases.
Contract. We process your data when it is necessary for entering into or performing a contract with you, such as when you request a quote, book a collection, or we provide rubbish clearance services.
Legal obligation. We process certain data to comply with our legal obligations, including waste transfer and disposal requirements, financial and tax regulations, and record-keeping duties.
Legitimate interests. We process data where it is necessary for our legitimate interests or those of a third party and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, responding to enquiries and complaints, improving our services, keeping our business records, and ensuring the security of our systems and staff.
Consent. In limited circumstances we may rely on your consent, for example where we send certain types of marketing communications by electronic means. Where we rely on consent, you can withdraw it at any time by contacting us.
We use your personal data for the following purposes.
To provide rubbish clearance and related services to you, including assessing your requirements, preparing quotes, confirming bookings, attending your premises, and completing work.
To manage our relationship with you, including sending service updates, responding to queries, dealing with complaints, and handling any follow-up work.
To process payments and manage billing, including issuing invoices, handling payment confirmations, and maintaining appropriate accounting records.
To comply with legal and regulatory obligations, such as waste disposal documentation, financial record-keeping, and responding to lawful requests from authorities.
To improve and develop our services, for example by analysing feedback, reviewing service performance, and enhancing our customer service processes.
To protect our business, staff, and customers, including fraud prevention, safeguarding our property and systems, and managing disputes or claims.
We may share your personal data with trusted third parties who act as data processors on our behalf. These parties only process your data according to our instructions and in compliance with data protection law.
Such processors may include payment service providers for processing card or online payments, information technology and system support providers who help us operate our booking and communication systems, and professional advisers such as accountants, legal advisers, or insurance providers where necessary for our legitimate interests and legal obligations.
In addition, we may share your personal data with waste transfer and disposal partners to ensure that waste is handled and processed in compliance with environmental regulations, and with authorities or regulators when we are legally required to do so.
We do not sell your personal data. We also do not share your personal data with third parties for their own independent marketing purposes.
We keep your personal data for as long as is reasonably necessary for the purposes for which it was collected, and to meet legal, regulatory, accounting, or reporting requirements.
In general, we retain customer and service records for a period aligned with statutory limitation periods and financial record-keeping obligations. This typically means retaining core contract and invoice information for up to six years from the end of our relationship or from the date of the last service or transaction, unless a longer period is required by law or necessary for the establishment, exercise, or defence of legal claims.
Where data is no longer required for the purposes for which it was collected, and is not otherwise required by law, we will securely delete it or anonymise it so that it can no longer be associated with you.
Our core operations are based in the United Kingdom. If any of our data processors transfer or store personal data outside the United Kingdom or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, so that your data remains protected to a standard equivalent to that required under UK and EU data protection law.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to your data to staff and processors who have a business need to know it, using secure methods to store and transmit data where appropriate, and training staff on their data protection responsibilities.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance South Kensington customers in our service area, although their scope and applicability may vary depending on the lawful basis for processing and any legal exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, along with certain information about how we use it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our use of it.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will then stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is necessary for legal claims.
Right to data portability. Where our processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
To exercise any of these rights, please contact us using our published contact details. We may need to verify your identity before responding to your request. There is generally no fee to exercise your rights, although we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.
If you are concerned about how we handle your personal data, we encourage you to contact us in the first instance so that we can address your concerns. You also have the right to lodge a complaint with the UK Information Commissioner or with the data protection authority in the country where you live or work if you believe that your data protection rights have been violated.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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